Criterion Systems Project Manager in Belle Chasse, Louisiana

At Criterion Systems, we developed a different kind of business—a company whose real value is a reputation for excellence built upon the collective skills, talents, perspectives, and backgrounds of its people. Our differentiators: employee-owned Federal government IT services contractor founded in 2005; high employee retention rate because of excellent benefits and a focus on job flexibility and work/life balance; leadership team comprised of individuals who have successfully built and run businesses and are involved in day-to-day operations. We have grown our workforce each year for the past seven years with annual growth of at least 30% in the past four years! Our employees are the most valuable assets. Are you ready to be appreciated?

Criterion Systems, Inc., based out of Vienna, VA is seeking Project Managers to support a contract in Patuxent River, MD and New Orleans, LA.Background: The Naval Air Warfare Center Aircraft Division (NAWCAD) 7.2 has a requirement to provide a Navy-wide Enterprise Service Desk as a single point of entry for all Navy IT support 24x7x365, which will align with the Joint Information Environment (JIE) initiative. The Service Desk Environment is comprised of a series of interconnected IT systems whose purpose is the integration of information, applications and processes throughout the Navy's global operations footprint, as well as, across Department of Defense (DOD) organizational boundaries.

Job Duties/Responsibilities:

The on-site working levelProject Managers shall be responsible for the management and oversight of all contracted personnel. The site Project Manager shall ensure all technical and functional teams are working efficiently and effectively. They shall partner with the Government Service Desk Managers and present holistic analyses and situational awareness of operational issues. They shall provide the Government with advice and recommendations needed to select appropriate solutions or courses of action. The site Project Manager will monitor Service Desk activity on a regular basis to ensure compliance with Service Level Targets, ensuring timeliness, prioritization, and proper distribution of workload. Project Managers will develop After Action/Spot reports where necessary.

Minimum Qualifications:

  • PMP, ITIL, and/or HDI certifications

  • Experience in Service Desk / Call Center environments, preferably in the federal space, managing a large team (preferably 100 full time employees)

  • Experience with different types of ticketing / ITSM systems, preferably FrontRange Heat, Remedy, and ServiceNow

  • U.S. Citizenship

  • Active Secret Clearance

*This position is contingent upon successful contract award. *

Criterion Systems is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.