Veterans Affairs, Veterans Health Administration Assistant Chief Medical Administration Service in New Orleans, Louisiana

  • Duties



Residents of Greater New Orleans enjoy one of the highest qualities of life in the United States. While we are known to enjoy many of the best restaurants in the world, more than 300 festivals, vibrant nightlife, not to mention Mardi Gras, that's just the beginning of what we have to offer. We treasure family and community, our children have access to high-quality education, we enjoy an incredible abundance of the arts, and so much more!

The Southeast Louisiana Veterans Health Care System, provides quality, patient-centered health care to Veterans throughout 23 parishes in southeast Louisiana. We meet the needs of Veterans through seven community-based outpatient clinics located in Slidell, Hammond, St. John Parish, Houma, Franklin, Bogalusa and Baton Rouge, as well as a new Veterans Medical Center in New Orleans.

Our new Veterans Medical Center is a 200-bed level 1b medical center including an acute mental health unit, inpatient medicine, surgery, and intensive care units, and a community living center. We serve as a tertiary care regional referral center for Veterans across the Gulf coast from the Florida panhandle to the Louisiana/Texas state line for specialized acute care services. SLVHCS has a specialized imaging center including PET/CT, 3 CT scanners, and 2 MRI as well as 8 operating rooms and six procedure rooms. The medical center is designed to meet the full array of VA missions: health care to America's heroes, education, research, and national preparedness and assistance and serves as a cornerstone for the emerging biosciences industry in New Orleans.

SLVHCS serves as an educational medical center. As a medical center surrounded by education institutions, we have academic affiliations with Louisiana State University and Tulane University Medical School's. We also have relationships with University of New Orleans, Dillard University, Xavier University of Louisiana, Tulane University Graduate Program in Health Administration and Loyola University to recruit and grow our staff of allied health and administrative professionals. These relationships help us to provide excellent primary, specialty and mental health services to our Veterans.

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OUR MISSION: To fulfill President Lincoln's promise "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

The Assistant Chief, Medical Administration Service (MAS) works at this health care system (medical center plus community based outpatient clinics) with extremely diverse patient treatments ranging from chronic institutionalized long-term care to short-term primary-care focused delivery to referral from other facilities for specialized acute care. The incumbent serves as the full Assistant Chief, Medical Administration Service and second line supervisor, serves as the Assistant Chief Business Officer for the medical center, and the primary health benefits advisor to senior management officials including but not limited to the Medical Center Director, Deputy Director, Associate Director, Assistant Chief of Staff, Associate Director for Patient Care Services, and Service Assistant Chiefs. The Assistant Chief has major duties and responsibilities in the following areas: Administrative Program Management: Performs several very separate roles and the overall management of this large administrative service; Provides leadership for advancing business practices that support patient care and delivery of health benefits. Represents a single accountable authority for development of the administrative processes and policy to conform to national regulations and directives associated with the delivery of VA health benefit programs. Program Management: Directs Medical Administration Service programs in broad business practices such as member services; revenue cycle management; purchased care; workload and clinical data capture; resource allocation; health information management; and clinical administrative management support. Member Services:Provides eligibility and enrollment determination services. Public Relations: Establishes and maintains good relations with applicants, Veterans, patients, their families and visitors to promote an understanding of the VHA rules of eligibility, and creates an atmosphere conducive to quality patient care. Internal and External Reviews: Plays a key role in developing internal review systems and standards within the Medical Administration Service, and assures that the patient administrative activities which are interrelated with clinical services follow these standards. Direction/Long-Range Planning: The incumbent develops both long and short- range policies and plans for the Service to advance business practices that support patient care and delivery of health benefits. Incumbent is responsible for making and implementing decisions directly affecting patient care and makes recommended administrative planning decisions to senior management. Management Advisory Services: Incumbent is a key management advisor reporting directly to senior management. Incumbent is a fully responsible member of the medical top management team and serves as the authoritative source on all administrative health care benefits and revenue matters. Purchased Care: Manages the purchased care business line's broad range of activities to support the delivery of health care benefits for Veterans and their family members, with health care services external to VA facilities. Budget Guidance and Administration: As the Budget Officer, the Assistant Chief, Medical Administration Service develops the requirements for and maintains awareness of available resources; makes recommendations to Medical Center senior management regarding needs, distribution or redistribution of these resources; and provides workload statistics which reflect patient care levels, trends, and changing program priorities. Health Information Management: Incumbent has overall responsibility for ensuring that patient medical records are established, accurately maintained, completed, and available to clinical personnel when needed to facilitate patient care. Clinical Administrative Management: Incumbent has overall responsibility for assuring that administrative support is provided to the outpatient, procedure, emergency department, and inpatient areas of the facility. Incumbent ensures the proper management of the Ambulatory Data Capture Program by ensuring that means tests and co-payment tests are annotated in VistA; Maintains administrative control over the assignment of beds available by type of ward and section, studies the use of beds, and recommends changes in bed allocations based on patient demand. Work schedule: Monday - Friday 7:30AM to 4:00PM

Compressed/Flexible Schedule: Not Available Telework: Not Available Virtual: This is not a virtual position. Position Description Title/PD#: Assistant Chief Medical Administration Service/ 629-07221-0 Relocation/Recruitment Incentives: Authorized Financial Disclosure Report: Not Required

Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status


Promotion Potential


  • #### Job family (Series)

0301 Miscellaneous Administration And Program

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  • Requirements


Conditions of Employment
  • You must be a U.S. Citizen to apply for this job
  • Designated and/or random drug testing may be required
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary period
  • Subject to background/security investigation
  • Federal employees must submit their most recent non-award SF-50
  • This position requires completion of an initial one (1) - year probationary period, if not already served. Also, this position requires completion of an initial one (1) - year supervisory/managerial probationary period, if not already served.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/31/2018.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note:Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below: * Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. You will be rated on the following Competencies for this position:

  • Administration and Management
  • Integrity/Honesty
  • Manages Resources

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.


There is no educational substitution at this grade level.

PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement). Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Additional information

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

If you are unable to apply online view the following link for information regarding an Alternate Application.

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How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.


Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

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Background checks and security clearance
Security clearance

Public Trust - Background Investigation

  • Required Documents


Required Documents

To apply for this position, you must provide a complete Application Package which includes:

  • Resume

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

  • Cover Letter
  • DD-214
  • Executive Core Qualifications (ECQs)
  • OF-306
  • Other
  • Other Veterans Document
  • Resume
  • SF-15
  • SF-50
  • Transcript

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference.For more information on Veterans' Preference, please visit

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

  • Benefits



Review our benefits

  • How to Apply


How to Apply

All applicants are encouraged to apply online.To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 12/31/2018 to receive consideration. To preview the questionnaire click

  1. To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
  2. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USA JOBS account,, select the Application Status link and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.

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Agency contact information
Andrea Auguster

5045077583 X77604



New Orleans VA Medical Center 2400 Canal Street New Orleans, LA US

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Next steps

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.

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  • Fair & Transparent
Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

  • Equal Employment Opportunity (EEO) for federal employees & job applicants

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Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Learn more about disability employment and reasonable accommodations or how to contact an agency.

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Legal and regulatory guidance
  • Financial suitability
  • Social security number request
  • Privacy Act
  • Signature and false statements
  • Selective Service
  • New employee probationary period

This job originated on For the full announcement and to apply, visit Only resumes submitted according to the instructions on the job announcement listed at will be considered.

Open & closing dates: 01/01/2018 to 12/31/2018

Salary: $87,252 to $113,428 per year

Pay scale & grade: GS 13

Work schedule: Full-Time

Appointment type: Permanent