DXC Technology Cloud Operations Engineer in New Orleans, Louisiana
The Cloud Operations Engineer focuses on operating the Cloud Environments of customers as per the DXC contractual agreements.
The main goals are to deliver an agile managed service, to continuously increase the level of automation of our work, to ensure high availability of the service and to achieve a high level of customer satisfaction.
He/she will be an experienced, multi-skilled individual, who can work within a small team responsible for delivering reactive and proactive operational support end-to-end in DXC operated Cloud Environments.
He/she is motivated to continuously gain more skills, to take strong ownership on the actions and to find innovative ways to improve the agility and efficiency. The DXC environments are envisioned to mature into DevOps mode 2 of operation.
·24*7 Support of DXC production Cloud Offerings
oincluding operations, incidents, service requests and execution of changes
·Proactively and continuously improve the service through
odriving further automation
ofixing incident root causes
osuggesting more agile and effective ways of working
·Take full ownership of incoming actions and issues and drive them to resolution
oWork within a tight Cloud Operations multi-skilled team
oUsing the skills you have now
oConsulting with other team members to extend your reach to get to success
oSharing back what you’ve learned
·Handle some simple NSSR (Non Standard Service requests) logged by customers: provide proposal to customer and implement Work within a tight Cloud Operations multi-skilled team
·Ensure contractual SLAs are met
·Conform and adhere to change management process for customer environments.
·Leverage existing full/partial automation from other teams to expedite deployments
·Understand and contribute to processes and tools used by team
·Identify areas of operations quality deficit or automation opportunities
·Contribute relevant automation and operation artefacts back to DXC Cloud offerings
·Support POC deployments as required for client or automation development
DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities