U.S. Courts IT Support Specialist I in New Orleans, Louisiana

  • Duties



The U.S. Court of Appeals for the Fifth Circuit, which hears appeals from all federal courts in Texas, Louisiana, and Mississippi, is the second largest circuit in the federal system. The IT department for the Court of Appeals is located in the Circuit Executive's office in New Orleans and is staffed with highly skilled and experienced professionals. The department utilizes the latest technologies and a team-based approach to provide a superior level of service to its customers.


The position requires a bachelor's degree, preferably in computer science or a related field, or equivalent experience and at least two years specialized experience with demonstrated computer support skills applicable to the duties described above, including, but not limited to:

  • Detailed, current, and comprehensive knowledge of PC software and hardware;
  • Superior diagnostic and analytical competence;
  • Talent to communicate effectively with others, both orally and in writing - training experience is a plus;
  • Capacity to work harmoniously with others, both technical and non-technical;
  • Ability to travel overnight occasionally. Learn more about this agency
  • Provide first-call response to all users with IT related issues.
  • Responds to requests by all judges' chambers and court units requiring assistance in the use of software and hardware.
  • Acts as the technical expert in solving computer system problems by analyzing system failures to identify the nature and source of the failure and takes corrective action.
  • Assists with the administration of the day-to-day operations and support of computer systems, networks, and other major systems to ensure reliable and effective operations.
  • Establishes and maintains contact with other court IT support personnel at different locations and levels for the purpose of staying knowledgeable of developments, techniques, and user applications.
  • Assists in the research and procurement of new computer equipment and software packages.
  • Coordinates the repair of hardware in satellite judges' chambers and offices.
  • Installs and tests new or revised releases of national and commercial applications and systems.
  • Assists in evaluating current automated office functions and makes recommendations on technical and operational changes or enhancements to existing system configurations, usage, and procedures so as to enhance the overall effectiveness of systems and personnel in the court.
Travel Required

Occasional travel - Some travel required.

Supervisory status


  • #### Job family (Series)

2210 Information Technology Management

  • Requirements


Conditions of Employment



$48,951 - $79,617 (CL-27 with promotion potential to IT Support Specialist II at CL-28).

For applicants in federal service, appointment at CL-27 requires one year of service at CL-25 (GS-9) or equivalent.


The position requires a bachelor's degree, preferably in computer science or a related field, or equivalent experience and at least two years specialized experience with demonstrated computer support skills applicable to the duties described.

Additional information

THE UNITED STATES COURTS IS AN EQUAL OPPORTUNITY EMPLOYER Funding is not available to support interviewee travel or relocation expenses.

The Fifth Circuit Court of Appeals currently uses the following hardware platforms and software applications:

  • Windows 10 laptops, PCs, and virtual desktops
  • Windows Server 2008/2012/2016
  • VMware
  • Apple iPhones and iPads
  • IBM Notes 9
  • MS Office 2013
  • MS Office 365 Pro Plus
  • TeamViewer
  • Westlaw and Lexis
  • WestKM
  • 1GbE/10GbE/40GbE Networks
  • Numerous off-the-shelf software and in-house database applications BENEFITS

  • 13 days paid annual leave per year for the first three years of service.

  • 20 days paid annual leave per year after three years of service.
  • 26 days paid annual leave per year after 15 years of service.
  • 13 days paid sick leave accrued per year.
  • 10 paid holidays per year, plus Mardi Gras day.
  • Choice of medical, dental, and vision coverage from a wide variety of plans.
  • Life, long-term disability, and long-term care insurance options.
  • Participation in the Federal Employees Retirement System.
  • Participation in the Thrift Savings Plan (similar to 401k, with matching $).
  • Pre-tax flexible spending accounts (medical and dependent care).
  • Transit/Parking subsidy (subject to the availability of funds).

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How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Experience and education.

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Background checks and security clearance
Security clearance

Q - Sensitive

  • Required Documents


Required Documents

Cover Letter, Résumé, and Salary History.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

  • Benefits



Review our benefits

  • How to Apply


How to Apply

Qualified applicants submit a cover letter, résumé, and salary history to:

Robert A. Pons Assistant Circuit Executive for IT U.S. Courts, Fifth Circuit 600 Camp Street, Room 116 New Orleans, Louisiana 70130

or via email (as a single PDF) to: vacancy@ca5.uscourts.gov

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Agency contact information
Human Resources





US Court of Appeals for the Fifth Circuit 600 Camp St Room 116 New Orleans, LA US

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Next steps

Qualified applicants will be contacted.

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  • Fair & Transparent
Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

  • Equal Employment Opportunity (EEO) for federal employees & job applicants

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Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Learn more about disability employment and reasonable accommodations or how to contact an agency.

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Legal and regulatory guidance
  • Financial suitability
  • Social security number request
  • Privacy Act
  • Signature and false statements
  • Selective Service
  • New employee probationary period

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/493284000. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.

Open & closing dates: 03/08/2018 to 04/10/2018

Salary: $48,951 to $79,617 per year

Pay scale & grade: CL 27

Work schedule: Full-Time

Appointment type: Permanent