Popeyes Louisiana Kitchen, Inc Manager, Training Company Operations in New Orleans, Louisiana
Manager, Training Company Operations
US - Louisiana
The Manager, Training Company Restaurants is responsible for the editing and deployment of all training materials to company owned restaurants and DM’s.
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Manage the deployment of new and existing training materials, whether through traditional classroom training, online webinars, leveraging of HUB technology, as appropriate.
Manage Area Field Trainers, supporting them on accomplishing their responsibilities.
Coordinate all updates and edits to training materials for all company markets, including Restaurant Operating Manuals.
Manage the process for uploading and creating training materials into an online publishing system. Maintain updates to the online materials and assist in managing online publishing budget.
Create and apply criteria to validate the initial and ongoing certification of Training Restaurants.
Help develop a plan of action for decertified restaurants and managers to determine if and how Re-certification can occur.
Track Certified Training Restaurants and Training Managers to ensure all qualification criteria are met and maintained. Manage decertification as necessary.
Track training completions, including team member and management certifications.
Manage and conduct classroom training for the field team.
Manage group learning event class registrations, attendance and class feedback using department tools and templates to ensure consistency between regions. Leverage the brand LMS for internal tracking.
Participate on cross-functional project teams in support of strategic goals.
Build relationships with cross-functional team members and operators, both inside and outside of scheduled project work, to gain insight, identify needs and recommend best-in-class learning solutions.
Analyze training needs to recommend new training programs and/or modifications and improvements to existing programs
Required Knowledge, Skills and Abilities:
College degree preferred
3+ years related experience
Good project management skills
Good working knowledge of computer software (MS Office: Word, Excel and PowerPoint)
Excellent oral and written communication skills
High level customer service orientation and interpersonal skills
Strong planning and organizational skills with ability to be flexible while multi-task oriented
Self-motivated and able to produce at high levels with minimal supervision
Ability to establish and maintain excellent work relationships with variety of audiences and cultural backgrounds with a positive attitude
Ability to travel up to 50%
- Exerting up to 25 pounds of force occasionally to lift, carry, push, pull or otherwise move objects, including papers, boxes and/or computer equipment.
Management & Learning
Equal Opportunity Employer:
Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.