LCMC Health Patient Access Rep I in New Orleans, Louisiana

LCMC Health is a Louisiana-based, not-for-profit healthcare system serving the needs of the people of Louisiana, the Gulf South and beyond. LCMC Health currently manages award-winning hospitals including Children's Hospital New Orleans, Touro, New Orleans East Hospital, West Jefferson Holding, LLC, and University Medical Center New Orleans. LCMC Health supports its outstanding local hospitals as they deliver exceptional, compassionate healthcare to the communities they serve. Please explore our website to learn more about the work we do and our commitment to community-focused healthcare.

This position is located at our Touro Infirmary Location.

General Job Summary

The Patient Access Representative I greets patients and guests in a courteous manner while initiating the scheduling or check-in process. The Patient Access Representative I obtains and verifies accurate identification and demographical data for the patient's permanent medical record, which assists in accurate reimbursement, while recognizing and maintaining the confidentiality of all patient information.

The Patient Access Representative I is responsible for many types of interactions such as point-of-service face-to-face, as well as telephone, web enabled, and/or through an interpretative service related to completing the patient registration and admission process.

The Patient Access Representative I improves patient satisfaction through consistently representing LCMC professionally and cross-training to support multiple functions across all patient and payer types. The Patient Access Representative I interacts with doctors, nurses, and other clinic and hospital personnel.

The Patient Access Representative I demonstrates actions consistent with LCMC's "Expectations" as duties are performed on a daily basis.

Required Qualifications

Education / Certifications / Licensure / Specialized Training

High school diploma or equivalent

Experience / Skills

1-2 years related experience in a customer service related position such as hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, retail or hospitality.

Excellent customer service, interpersonal, and conflict resolution skills.

Excellent oral and written communication skills; ability to work collaboratively with other departments and functional areas and effectively gather and disseminate information to a diverse range of people. Ability to speak fluent Spanish, Vietnamese, and/or French is desired

Basic prioritization, time management, and organizational skills; ability to handle several tasks and interruptions in a positive manner

Excellent decision making skills; sound judgment in handling/escalating difficult situations

Good analytical skills with a strong attention to detail

Proficiency in personal computers and associated software applications (Excel, Word, email functions)

Experience accomplishing responsibilities with little supervision and maintaining confidentiality

Abilities / Other

  • Must be capable of prolonged sitting and computer use

  • Must be able to bend, stoop, and reach from 1-7 feet when retrieving reports or files.

  • Must be capable of occasionally standing, walking, pushing/pulling objects without rollers/wheels, squatting, and moving objects weighing up to 10 lbs

  • Must be capable of frequent twisting/turning from waist, handling (holding, grasping, working with hands), and fingering (pinching, picking, working with fingers)

  • Must have fine motor skills and manual dexterity necessary to operate computer terminal, calculator, photocopier and fax machines.

  • Must have corrected vision at 20 inches or less and be able to endure visual strain for 80 - 90% of workday when reviewing computer reports, hand-written documentation or working at computer terminal.

  • Must be able to talk and hear in quiet and noisy surroundings

Preferred Qualifications

Education / Certifications / Licensure / Specialized Training

CHAM, CHAA, Certification as a Medical Assistant, or other medical specialty-based certification

Essential Position Duties

  1. Completes the scheduling function, clinic registration, messaging, and/or admissions process
  2. Ensures all required forms are completed and other paperwork / documents are gathered and accurate.
  3. Performs financial analysis of each case and informs patient of financial responsibilitysuch as potential copay and/or patient out of pocket expenses.
  4. Provides excellent customer service to all patients, guests and family members
  5. Balances cash drawer daily and prepares cash log at the end of the shift when applicable
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LCMC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law.